eCommerce is the way of business today, and customer service is critical in a successful eCommerce business. Let us review the challenges currently being faced by eCommerce Industry and how technology can help in overcoming these challenges.
SMEs use the same perspective when hearing about business process management (BPM). “This is for the big players. Even if I could use it in my company, I couldn’t justify the cost. It’s time to change this perspective – BPM is not for big players
Customer behaviour is changing, and they prefer to get their issues resolved themselves rather than waiting on phone lines to speak with a customer service agent. How can a business enhance customer service and improve customer engagement?
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